Shipping Costs and Delivery Information

We know the feeling too: Once you've ordered the goods, the delivery can't come fast enough. We do everything we can to ensure your order arrives quickly and undamaged.

Delivery Times

Delivery times are listed on the product details page. When purchasing multiple items at once, the longest delivery time applies to the entire order. We are happy to provide you with individual information about delivery times or the status of your order: Contact

Delivery Area

We currently ship to Germany, Austria, Benelux and Switzerland. For deliveries to other countries, please contact us.

Shipping of Cargo Bikes

We usually ship cargo bikes via a freight forwarder. For orders within a 150-kilometer radius of Heidelberg, we often deliver the bike ourselves. You will receive your cargo bike fully assembled. We will also attach any accessories you order before shipping. Please note that the shipping company only has to deliver "to the curb" and is not obligated to take back the pallet and packaging. If shipping via a shipping company, you will receive a tracking number as soon as we have registered the shipment with the shipping company for pickup. If we deliver the cargo bike ourselves, we will contact you by phone beforehand to arrange a delivery date.

For deliveries to German addresses:
Our shipping company will inform you of the planned delivery date via email and text message. Delivery can take place between 8 a.m. and 4 p.m. Unfortunately, the time cannot be specified. However, you can also select a different delivery date in the email.

For deliveries to international addresses:
The shipping company will contact you by phone to arrange a delivery date.

Shipping costs for cargo bikes

Within Germany

We deliver cargo bikes to mainland German addresses free of charge.
For deliveries to islands, we charge a flat rate of 150 EUR incl. VAT.

European Union

For deliveries within the EU, we charge 200 EUR incl. VAT..

Switzerland

For deliveries to Switzerland, we charge400 EUR excl. VAT..
For deliveries to Switzerland, all prices are net. Import sales tax and the VAT rate applicable in the destination country will be charged upon import. If a Swiss citizen (billing address) has the item delivered to Germany or picks it up themselves, German VAT will be charged (refunds are possible later).